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Request Missing Points

Please allow up to 7 days for points earned from Amtrak travel to post to your account. If points have not posted after 7 days, you have up to 120 days following your travel date to submit a request using this form. If you are a new Amtrak Guest Rewards member, you may request points for Amtrak travel taken in the 21 days prior to your enrollment.

Learn more about possible reasons why your Amtrak travel transaction didn't automatically post to your account and what you can do about it.

Missing points from one of our partners?
Contact our customer service representatives.

MISSING POINTS? WE CAN HELP.

Why didn’t my points post to my account?

Your member number was not included on the reservation.
In order to earn points automatically for your Amtrak trip, your member number must be included on your reservation. Please use this form to submit your request for missing points.

The passenger name on the reservation doesn’t match the name in your Amtrak Guest Rewards profile.
If the names do not match, please call us at 800-307-5000 for assistance.

For any other questions, please contact us.

ENTER YOUR TICKET INFORMATION

Example :123ABC

Enter the entire reservation number exactly as it appears on your ticket. The first 6 characters will either be a combination of alpha-numeric characters, numeric only (0-9) or letter only (A-F), followed by a date.

Departure Date
Please enter a valid date between {{startDate}} and {{endDate}}
Depart From
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Routes
      Please enter a valid departure station.
      Travel To
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      Routes
          Please enter a valid arrival station.
          Depart From station and Travel To station must be different.
          Add another leg

          Add a train or bus leg to your trip.

          Every leg must be entered as its own leg. For example, transferring from a train to a bus must be entered as two legs.

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          Forgot Password?

          Passwords are case sensitive, should be at least 10 characters long and should include 1 uppercase and 1 lowercase alpha character, 1 number and 1 special character. ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` < | > ~

          Enter the email address or member number associated with your account. We will send password reset instructions.

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          That answer wasn’t correct either. We’ve sent you an email with instructions to reset your password instead.

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